Managed Enterprise Networks

We take care of your entire communication platforms

Outsource operations and support for your enterprise communication environment

Pro-active service management offering that is suitable for organizations who wish to outsource IT operations and receive pro-active monitoring, incident and problem management, configuration and change control, planning for future demand and many more. We help you enable new business outcomes by reducing risk and operational cost, deploy new applications faster no matter where they reside (on-premises or in the cloud).

Offering:

  • We can manage various configuration elements in your infrastructure:
    LAN, Wireless LAN, WAN, Data Center Networking, VPN, Application Delivery
  • Pro-active Monitoring
    Includes preventive action process
  • 24x7x365 Availability
  • Remote and On-Site Localization
  • Resolution of Faults
    Resulting from equipment manufacturing defects or features inconsistency
  • L1 and L2 Software Configuration Support
    Dedicated engineers available around the clock
  • L3 Escalation to Vendor
    If the faults cannot be resolved within the agreed SLA
  • Root Cause Analysis
    We provide Root Cause Analysis along with Problem Management
  • Configuration Management and Backup
    We make sure the configuration is the most efficient one
  • Change Management
    We control, implement and test changes that the business wants
  • Design Changes and Consultancy
    We optimize the design keeping in mind the changing needs of your business
  • Capacity, Performance, and Demand Planning
    Great preparation and planning are the cornerstones of great execution
  • New IT Services
    We help you with the planning and the deployment
  • Regular Reporting
    For activities, SLA compliance, performance monitoring, recommendations
  • Incident Management
    The customer receives access to incident tracking tools